​​Chelsey's Collections® (“Company”) is committed to protecting your privacy.  We have prepared this Privacy Policy & Terms of Use page to describe to you our practices regarding the Personal Data (as defined below) we collect from users of our website, located at Chelseyscollections.com (“Site”) and Services (as defined in the Terms of Use below).

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Contact Information: Our company welcomes your comments or questions regarding this Privacy Policy.  Please e-mail us at chelseyscollections@gmail.com ("Email") or contact us at Contact Us (chelseyscollections.com)

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Email and Text Marketing Notifications: By subscribing to email and text notifications, you agree to receive recurring automated marketing messages at the email and phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply.

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Payment Terms: If you order Services, you agree to pay at the time of order the then-current applicable Service fee or price per product and any applicable shipping charges all as listed on the Site at Chelseyscollections.com.

 

Copyright/Trademark Information:  Copyright © 2025, Chelsey's Collections®, All rights reserved.  All trademarks, logos and service marks (“Marks”) displayed on the Site are our property or the property of other third parties. You are not permitted to use these marks without our prior written consent or the consent of such third party that may own the marks. 

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Lost Package Policy 1.1: If your package shows that it's been delivered at usps.com, dhl.com, ups.com, or fedex.com and you still haven’t received it, don't worry! Just file a claim with the appropriate carrier and provide us with the claim number via chelseyscollections@gmail.com ("Email") or chat at the bottom of the page! We are not responsible for lost or stolen items if your order has been shipped to the correct address that you provided on your order or any shipping address that you confirmed. Customers agree that Chelsey's Collections® does not have any liability on the order once it's already been shipped. It will be in the position of the carrier and it's the responsibility of the customer to communicate with the carrier regarding the lost or stolen items. 

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Please Note: Mail theft is punishable by law and is a federal crime, a felony that could result in prison time, the loss of the right to vote or hold public office, and significant fines. The taking of items through fraud, deception, or embezzlement are included within the definition of the crime. Mail theft includes but are not limited to: Hiding or destroying mail also constitutes mail theft, as does the purchase, receipt, or possession of mail that one knows was stolen. (Source: Mail Theft - FindLaw)

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Lost Package Policy 1.2: By accepting the terms outlined on this page, the purchaser acknowledges that Chelsey's Collections® is not liable for address corrections. It is the purchaser's responsibility to provide a correct and current address during checkout to ensure the successful delivery of their order. Please note that refunds may not be issued for address errors, as orders are typically processed and shipped within 5 - 7 business days, in accordance with our processing policy.

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Processing Policy: Upon purchasing from Chelsey's Collections®, please allow 5 - 7 business days for your order to be packed and shipped. Business days are defined as Monday through Friday, from 8 AM - 5 PM.

 

Returns or Exchange Policy: There are no returns or exchanges strictly due to sanitary reasons! If any products are broken, damaged, or leaking please refrain from using that individual product(s); or if any product(s) are missing from the order. Please e-mail us at chelseyscollections@gmail.com ("Email") or contact us at Contact Us (chelseyscollections.com) so Chelsey's Collections® can discuss possible replacement of your product(s) at no further expense to you as our customer! 

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Weather Conditions Policy 1.1: As the weather gets increasingly warmer outside our body butters and other meltable products have the ability to melt during transit. Chelsey's Collections® does everything in their power to REDUCE the likelihood of your products melting such as providing ice packs on the chelseyscollections.com ("Site"), gifting ice packs with orders of $100+ and freezing each and every meltable product for 24 hours before shipping. Chelsey's Collections® places warnings and banners on the chelseyscollections.com ("Site") and other social platforms expressing the likelihood of this outcome as the weather shifts and we cannot guarantee the body butters and other meltable products wont melt during transit. We would at these times highly suggest over night or priority shipping as offered at the time of check out.

 

Weather Conditions Policy ​1.2: If you find your body butter(s) melted or frozen due to weather conditions during shipping, please consider the following:

• If your product(s) are melted: due to current weather conditions, leave them in a room temperature location for 24 - 48 hours to solidify! You can also place your butter(s) into the freezer for 5 minutes and use a stand or hand mixer to regain fluffy texture! 

• If your product(s) are frozen: due to current weather conditions, leave them in a room temperature location for 24 - 48 hours to defrost!

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Product Usages: 

• Body Butters: Apply a pea to a dime-sized amount to the desired skin area, massage into the skin. For extra-long-lasting moisture our body butters can be paired with our body oils!

• Body Oils: Shake for 5 - 8 seconds. Apply 1 - 2 pumps of oil to your hand and massage back and forth on to your desired body part! 

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International Shipping Policy: By purchasing from Chelsey's Collections®, you acknowledge that we are based in the United States and that all packages are shipped from this location. If you are located outside the United States, you agree that Chelsey's Collections® is not responsible for any import taxes or fees that may be imposed by your country on international orders. These fees will need to be covered by the purchaser.

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Shipping Policy: By purchasing from Chelsey's Collections®, you acknowledge that once the package is relinquished to the United States Postal Service, we are no longer responsible for any delays in delivery. These delays may arise due to unforeseen circumstances, including hurricanes, tornadoes, flooding, or other natural disasters that may occur following your purchase.

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EGift Cards: When you purchase EGift Cards from Chelsey's Collections®, you acknowledge that Chelsey's Collections® is not liable for any inaccuracies in the email addresses entered at checkout. The EGift Card will be sent instantly to the email provided upon purchase, so please ensure the accuracy of the email address to receive your EGift Card. No returns will be processed for incorrect email addresses provided at the time of purchase.

 

DO NOT EAT: For external use only. If swallowed seek medical attention.​​​​​​

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